Teddington Pharmacy is committed to protecting your privacy. This policy (together with our General Terms of Website Use (these can be viewed from any of our on-line stores menu) and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The information we collect
When you buy services or goods from us we will collect and store certain personal information to allow us to process your order and fulfill our obligation to you in addition to notifying you of your order status.

By using our site you are agreeing to our cookie policy, however we will never share your information with 3rd party companies.

By law, we are required that for pharmacy only medicines from our website we ask for additional information to ensure that our pharmacists can check that the medicine is suitable for you to use. This is also to ensure your safety.

For patients using our NHS Prescription and repeat prescription service we will need to know whether you pay for your NHS prescriptions and if not the reason that you are exempt from payment (akin to the back of the traditional green prescription form). We also collect information about your existing medical conditions and any other prescription medication that have been or currently are prescribed for you by your doctor. Our systems will store the details of all medicines and products that we have supplied to you on either an acute or repeat basis.

Your Consent
By using our website you consent to the collection and use of information you submit for the purposes described above. If we decide to change our data protection policy, we will post those changes on this page so that you are always aware of what information we collect, and how we use it.

Your Rights
We comply with the NHS Code of Practice on Confidentiality and pharmacists have a requirement under their professional Code of Ethics to keep records about you confidential, secure and accurate. You also have the right to confidentiality under the Data Protection Act 1998, the Human Rights Act 1998 and the common law duty of confidence. In addition, all of our staff are legally contracted to keep patient information confidential.

Changes to our Privacy Policy and Cookies Usage Policy
We reserve the right to make changes to this Policy from time to time. Any changes to the Policy will appear on this page, which you should check if you have any concerns. By continuing to use the site you are deemed to accept changes to this Policy.

Contacting us
If you have any questions about any aspect of this Policy or want to discuss how we handle your data you can contact us by email or telephone.

Repeat Prescription Services

Use Our new, quick and effective service to send us your repeat prescription request.

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Our Services

We dispense NHS prescriptions and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to fill all prescriptions promptly.

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We can dispense NHS repeat dispensing prescriptions issued by your doctor. Ask us for more information about this service.

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All medicines are dispensed in child resistant containers unless you request us not to. Please remember: keep all medicines out of reach and sight of children. Our pharmacist can advise you on safe storage of medicines.

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Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have. We comply with the Data Protection Act and the NHS code of practice on confidentiality. More details about patient confidentiality can be found in another leaflet located in the pharmacy.

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Please return all unwanted medicines to the pharmacy where we will dispose of them safely.

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The pharmacist and our trained assistants are available for advice on all medicines and minor ailments, in private if required. We also give you advice on healthy living, for example, how to stop smoking, or healthy diets. We can direct you to other sources of advice and assistance if we cannot help you ourselves.

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You can make an appointment with our pharmacist to discuss how you are getting on with your regular medicines or talk about any new medications. It will allow you to learn more about your medicines and ask any questions you may have, and if you are having difficulties taking your medicines our pharmacist may be able to assist. Ask for more details on these services.

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Chlamydia screening, blood pressure monitoring, delivery to housebound patients, blister and automatic dispenser preparation, emergency contraception, photograph development, free advice for holiday healthcare including ,anti-malarial treatments. Please ask a member of staff or telephone the number on the front of this leaflet for any information about these services.

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If you need one of your regular medicines in an emergency when you are unable to contact your doctor, we may be able to help. We must stress that this can only be done in genuine emergencies and it may incur a charge.

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Ring or email us to order your medication and we take your repeat to the surgery. After 3 working days you just have to collect your medication from us.

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Working Hours

Teddington Pharmacy, Middlesex Mon to Fri: 9.00am – 1pm, 2pm - 6.30pm Saturday: 9.00am – 2.00pm Sunday Closed Londis Convenience Store Opening Hours: Sunday to Thursday : 7am to 10pm Friday & Saturday : 7am to 11pm