Is it possible to return the goods I have ordered?
We hope that you will be happy with your order but if for any reason you are not completely satisfied then please contact us as soon as possible at Contact Us or call us on our customer service line on 01525 872093 within 7 days of receipt of your parcel. You will find that our customer service team will be more than happy to assist you in returning your unwanted order. To make sure this process goes smoothly, please ensure that you have your order reference number ready when contacting us.
Our returns policy complies with the distance selling regulations that gave consumer the legal right to cancel your order within seven working days from the date of receipt of the merchandise. Confirmation of your cancellation should be sent by email, letter or fax is acceptable but the merchandise must be returned to us in their original, unopened and unused condition. We will be unable to offer this returns policy on items opened for reasons of hygiene. Your statutory rights are not affected. Please see our delivery information or refer to our Terms and Conditions for further information
How do I return my goods?
This straightforward procedure is clearly explained in our Delivery information section.
What if I want to cancel my order?
You have the right to cancel your order up to the point when your order is dispatched.
How long will it take to receive my refund?
Teddington Pharmacy will refund your payment for the goods within 30 days of cancellation by the original payment method.
Repeat Prescription Services
Use Our new, quick and effective service to send us your repeat prescription request.Read More
We dispense NHS prescriptions and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to fill all prescriptions promptly.Read More
We can dispense NHS repeat dispensing prescriptions issued by your doctor. Ask us for more information about this service.Read More
All medicines are dispensed in child resistant containers unless you request us not to. Please remember: keep all medicines out of reach and sight of children. Our pharmacist can advise you on safe storage of medicines.Read More
Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have. We comply with the Data Protection Act and the NHS code of practice on confidentiality. More details about patient confidentiality can be found in another leaflet located in the pharmacy.Read More
Please return all unwanted medicines to the pharmacy where we will dispose of them safely.Read More
The pharmacist and our trained assistants are available for advice on all medicines and minor ailments, in private if required. We also give you advice on healthy living, for example, how to stop smoking, or healthy diets. We can direct you to other sources of advice and assistance if we cannot help you ourselves.Read More
You can make an appointment with our pharmacist to discuss how you are getting on with your regular medicines or talk about any new medications. It will allow you to learn more about your medicines and ask any questions you may have, and if you are having difficulties taking your medicines our pharmacist may be able to assist. Ask for more details on these services.Read More
Chlamydia screening, blood pressure monitoring, delivery to housebound patients, blister and automatic dispenser preparation, emergency contraception, photograph development, free advice for holiday healthcare including ,anti-malarial treatments. Please ask a member of staff or telephone the number on the front of this leaflet for any information about these services.Read More
If you need one of your regular medicines in an emergency when you are unable to contact your doctor, we may be able to help. We must stress that this can only be done in genuine emergencies and it may incur a charge.Read More
Teddington Pharmacy, Middlesex Mon to Fri: 9.00am – 1pm, 2pm - 6.30pm Saturday: 9.00am – 2.00pm Sunday Closed Londis Convenience Store Opening Hours: Sunday to Thursday : 7am to 10pm Friday & Saturday : 7am to 11pm