Is it possible to return the goods I have ordered?
We hope that you will be happy with your order but if for any reason you are not completely satisfied then please contact us as soon as possible at Contact Us or call us on our customer service line on 01525 872093 within 7 days of receipt of your parcel. You will find that our customer service team will be more than happy to assist you in returning your unwanted order. To make sure this process goes smoothly, please ensure that you have your order reference number ready when contacting us.

Our returns policy complies with the distance selling regulations that gave consumer the legal right to cancel your order within seven working days from the date of receipt of the merchandise. Confirmation of your cancellation should be sent by email, letter or fax is acceptable but the merchandise must be returned to us in their original, unopened and unused condition. We will be unable to offer this returns policy on items opened for reasons of hygiene. Your statutory rights are not affected. Please see our delivery information or refer to our Terms and Conditions for further information

How do I return my goods?
This straightforward procedure is clearly explained in our Delivery information section.

What if I want to cancel my order?
You have the right to cancel your order up to the point when your order is dispatched.

How long will it take to receive my refund?
Teddington Pharmacy will refund your payment for the goods within 30 days of cancellation by the original payment method.

Repeat Prescription Services

Use Our new, quick and effective service to send us your repeat prescription request.

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Our Services

You can make an appointment with our pharmacist to discuss how you are getting on with your regular medicines or talk about any new medications. It will allow you to learn more about your medicines and ask any questions you may have, and if you are having difficulties taking your medicines our pharmacist may be able to assist. Ask for more details on these services.

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This service is one in which the pharmacist will provide one to one support and advice to people who want to give up smoking. In addition to offering help and advice on stopping smoking, we can advise on a wide range of nicotine replacement products which may also help, including nicotine patches and gum. Did you know that you are 4 times more likely to succeed giving up smoking by attending this service than doing it alone?

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If you want to help protect yourself against flu this winter, our Winter Flu Jab Service is here to help. Even if you had a flu vaccination last year, you may consider having it again this year to protect yourself against the viruses responsible for causing most cases of flu, including the H1N1 (swine flu) virus.

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At Teddington Pharmacy we have a private consultation room where you can talk with the pharmacist about any health concerns that you may have. We will be able to provide you with quick and accurate advice, to help put your mind at ease.

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High blood pressure affects one in three adults in the UK. If left untreated it can lead to heart problems, strokes and damage to other vital organs. So it's vital to be aware of the risks and how you can reduce them. Our confidential services only takes a few minutes. Please note that there is a £5 charge for this service.

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We dispense NHS prescriptions and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to fill all prescriptions promptly.

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We can dispense NHS repeat dispensing prescriptions issued by your doctor. Ask us for more information about this service.

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All medicines are dispensed in child resistant containers unless you request us not to. Please remember: keep all medicines out of reach and sight of children. Our pharmacist can advise you on safe storage of medicines.

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Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have. We comply with the Data Protection Act and the NHS code of practice on confidentiality. More details about patient confidentiality can be found in another leaflet located in the pharmacy.

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Please return all unwanted medicines to the pharmacy where we will dispose of them safely.

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The pharmacist and our trained assistants are available for advice on all medicines and minor ailments, in private if required. We also give you advice on healthy living, for example, how to stop smoking, or healthy diets. We can direct you to other sources of advice and assistance if we cannot help you ourselves.

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You can make an appointment with our pharmacist to discuss how you are getting on with your regular medicines or talk about any new medications. It will allow you to learn more about your medicines and ask any questions you may have, and if you are having difficulties taking your medicines our pharmacist may be able to assist. Ask for more details on these services.

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Blood pressure monitoring, delivery to housebound patients, blister and automatic dispenser preparation, emergency contraception, free advice for holiday healthcare including ,anti-malarial treatments. Please ask a member of staff or telephone the Pharmacy.

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If you need one of your regular medicines in an emergency when you are unable to contact your doctor, we may be able to help. We must stress that this can only be done in genuine emergencies and it may incur a charge.

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Ring or email us to order your medication and we take your repeat to the surgery. After 3 working days you just have to collect your medication from us.

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Working Hours

Teddington Pharmacy, Middlesex Mon to Fri: 9.00am – 1pm, 2pm - 6.30pm Saturday: 9.00am – 2.00pm Sunday Closed Londis Convenience Store Opening Hours: Sunday to Thursday : 7am to 10pm Friday & Saturday : 7am to 11pm